Have you ever wished a robot could take on the tedious task of handling customer inquiries? Well, your wish might be coming true very soon.
A new artificial intelligence (AI) chatbot has been developed by NTT Communications, a Japanese telecommunications and IT services corporation. This chatbot, called Autofill AI, uses natural language processing to respond to customer inquiries.
It’s no surprise then that Autofill AI has been touted as the future of customer service — and it could potentially revolutionize the way customer services are done.
The company says the chatbot is able to understand and respond to customer requests quickly and accurately. It can also take on more difficult tasks including recommending products and services.
What’s more, Autofill AI requires no programming or setup. All customers have to do is type in their request and the chatbot will be ready to answer right away. This eliminates the need for customers to wait for customer service agents to respond, saving precious time and money.
Thanks to Autofill AI, customer service can now become a more economical and efficient process for businesses. Chatbots may be the new wave of the future when it comes to customer service — so don’t be surprised if you come across one in the near future.